Flight Centre Travel Group on Achieving High Employee Retention
“From the initial interaction after we first approached MyTown until today, MyTown has shown to be more than just our staff housing supplier. They really show they care about our employees, go the extra mile to make sure they are comfortable, and the communication with our office has been a very positive experience. We have doubled our MyTown rooms since we started in early 2017.
Our employees love living in MyTown. I’ve personally enjoyed the professional hands-on attitude, highly transparent process, and clear communications so much, that we invited the MyTown team to join our annual ball in 2017 to give them a special thanks from the entire company.
Based on my experience, I can honestly say that MyTown makes staff housing easy, and is our best solution to achieve high employee retention.“
– Cathy, Human Resource Head
Beds and Housing Plan
Employee Retention
In November 2016, the country head of Flight Centre Travel Group Philippines
(“Flight Centre”) contacted MyTown to ask for a presentation after
seeing an advertisement on the back of a bus in Bonifacio Global City.
In November 2016, the country head of Flight Centre Travel Group Philippines (“Flight Centre”) contacted MyTown to ask for a presentation after seeing an advertisement on the back of a bus in Bonifacio Global City.
Why MyTown
Although Flight Centre is one of the world’s largest travel agency groups, its Philippine office was fairly recently set up as of 2016, and its managers were looking for ways to attract talent and, once trained and performing, retain them. Flight Centre wanted to avoid staff attrition, which is an industry-wide concern, meaning staff leaving a company after it has spent time and money on acquiring, training and allocating its employees.
MyTown’s marketing team explained to Flight Centre that MyTown’s employee accommodation address these concerns in the following ways:
Onboarding Process
Convinced about these tangible benefits, Flight Centre went through a thorough due diligence process which included MyTown’s compliance with building code, safety and security, living quarters, corporate governance, and tenant activities. The following were its findings:
Safe & Sound. Flight Centre’s legal and compliance department performed a full building code and security assessment, which MyTown passed without an issue. MyTown complies to, and exceeds where it can, local building and fire code requirements.
Fit & Fun. Flight Centre’s local and regional HR managers assessed the living quarters, common areas, MyTown tenant officers, and MyTown activity calendar. MyTown provides tenants with a full living experience that surpasses accommodation alone, by providing amenities never before seen in the staff housing market, regular classes in sports, culture, and education, as well as frequent tenant-exclusive gatherings and parties.
